SHIPPING AND RETURNS POLICY

AUSTRALIAN SHIPPING

 

Rates

Standard Shipping is calculated by weight:

Up to 500g  -  $7

500g - 1kg  -  $10

1kg - 3kg  -  $13

3kg - 5kg  -  $17

5kg – 10kg  -  $23

10kg and over  -  $30

 

Express Shipping is calculated by weight:

Up to 500g  -  $12

500g - 1kg  -  $16

1kg - 3kg  -  $20

3kg - 5kg  -  $26

5kg – 10kg  -  $40

10kg and over  -  $50

 

Free Standard Australian Shipping on all orders over $99.

Free shipping does not apply to any Express shipping orders.

Shipping times

All orders are dispatched in 1-2 business days, and all products listed on the website as in stock are ready to send. Occasionally there will be items listed as pre-order items, which means customers can order prior to the time those items are available. Shipping dates for all pre-order items will be clearly stated in the product listing.

Shipping service

  • We use two shipping partners to get your parcels safely delivered with Australia - Sendle and Australia Post. PO boxes orders will automatically be sent via Australia Post. We care deeply about the environment, and the carbon used in the distribution of our packages is offset.

  • All orders are fully trackable, with tracking information provided at the time of shipment. Orders are also sent with 'Authority to Leave' as the default option. Australia Post is currently delivering all parcels with contactless delivery, not requiring any signature. Please note that we accept no responsibility for parcels that are missing with Authority to Leave if our shipping partners have provided confirmation of delivery.

  • Due to COVID-19 and lockdowns, parcel delivery times can be unpredictable as our shipping partners experience higher than usual demand, and are impacted by reduced flights.

INTERNATIONAL SHIPPING

Rates

We are able to ship anywhere in the world however occasionally our postage partners cease shipping to certain locations for various reasons, such as uncertainty in the area. We charge based on what the postal service charges us, with rates based on weight. Postage rates are automatically calculated at checkout. If you have any problems or questions please get in touch.

Example to send one book to:

  • New Zealand $14

  • Canada/UK/Singapore/Majority of Europe $21

  • USA $21

 

All prices quoted are in Australia Dollars. Please use the currency conversion tool at the checkout to convert to your local currency.

 

Shipping times

All orders are dispatched in 1-2 business days, and all products listed on the website as in stock are ready to send. Occasionally there will be items listed as pre-order items, which means customers can order prior to the time those items are available. Shipping dates for all pre-order items will be clearly stated in the product listing.

 

Shipping Service

International orders are sent using Australia Post, and also include tracking information. Please note customs may delay delivery and we are unable to accept responsibility for any customs fees and delays.

 

Refund Policy

Change of mind refunds are available however items must be returned to us at the sender’s expense within 14 days. If they are received by us in the same condition as they were sent in, a full refund will be issued. Refunds for postage are unfortunately not available. If you would like a refund, or in the unlikely event a product is faulty, please contact us at hello@yourwildbooks.com

 

Packaging

We use environmentally friendly paper bags made in Australia with recycled newspaper padding. Our bags can be recycled with your paper recycling. We also use all recycled materials when we pack your orders; they may not always be pretty, but they are kind to the Earth.

Further questions? Contact us at hello@yourwildbooks.com.